How to avoid stress by not getting involved in UKASH money systems. 

 I was rudely introduced to UKASH when on GumTree trying to buy an electronic drum kit from a person who was just scamming. There was no drum kit. The usual this with the dialogue between me and said person, and they were busy working, so they would send goods by their courier after I paid - but they insisted that I only pay by voucher - UKASH voucher. They even told me where I could get a voucher. Be aware that there are also telephone scams asking you to do the same thing. 

So they told me to go to the Co-Op and buy the £100 voucher there. However, after buying the voucher, I read the information on the voucher and it says not to give details of the voucher over the phone or internet.

The scammer wanted me to scan the voucher and then of course they would  cash the voucher and I would never get my goods or money back. So, I went back to the Co-Op, realising my position and asked to get my money back. I had only had the voucher 1 hour, but the Co-Op informed me that they could not give me a refund. Other staff then told me that they have been told not even to sell UKASH vouchers over the amount of £5 to £10. So they had made a mistake. They are aware of these scams.


Continued - Left....... 

 I will say that UKASH is heavily involved in the gaming industry and if you are into gaming, then you can spend your money with them, but if you win anything, don't ask me how you will be able to cash it. I'm not into gaming and this is why this stung me. 

 So, I contacted UKASH and told them my problem. They also refused to refund or transfer the money to my bank account. 

UKASHOUT made it very hard for me to communicate - they never answered questions properly, but they did say I could change the voucher into a Pre-paid mastercard, but will charge £10 for the card, take another £5 for a continuous deposit and a further 4% off every transaction. This left me with £80 and £20 loss.

UKASH infuriated me because they just are out for themselves, no accountability and won't answer direct questions. I would advise anyone to steer clear of companies like this. They are not British and I am in no way racial, but perhaps this is why they don't answer questions - they don't understand English to it's full extent. 

To add to my frustration, they didn't even tell me why I couldn't use my UKASH mastercard with paypal, which then frustrated a seller.

Enough said - don't do business with UKASH UKASHOUT vouchers or cards. If you are interested, you can read my communication with them. As in your face as it get's, they still didn't budge.

My Correspondence with UKASH 

Dear sir?Madam, I have just tried to use my UKASH MAstercard with Paypal and it has not been accepted. Can you tell me why and how you plan that I can use the value of the cash on the card please.

 Card number: 5497********0980  S Wright   Expiry 08/2014

 This card has been nothing but misery so I would like to get it resolved.

 Kind Regards - Steve

=============

Dear Stephen,

 Kindly note that the initial load of GBP 90 will be credited to your account within 24 hours.

 Should you require any further assistance, Please do not hesitate to contact us.

 Kind regards,

UkashOut Team
www.Ukashout.com

==============

Of course the money should have already been on the card.

=======================

Dear Sir/Madam, I have waited over 24 hours and still I cannot use my card to pay via Paypal. How are you going to resolve this? This is giving me a bad name on PayPal and ecommerce.

 I need this money today or I loose out on deals. It seems to me that the moeny is not there and you have stolen it from me as expected. Please change my mind.

 Kind Regards - Steve

==================

Dear Stephen,

 Thank you for your e-mail.

 Kindly note that the initial load of GBP 90 will be credited to your account by tomorrow morning.

 Your patience is highly appreciated.

 Kind regards,

UkashOut Team
www.Ukashout.com

==========================

So, already they haven't kept their promises and I have to wait even longer. Oh, by the way, I didn't tell you I had to wait 2.5 months to get delivery of the Mastercard

=====================

Sorry, that will not do. I have just checked my account and there is only £84.37 on the account. I have not used the account, so there should be £90.00

 You already took £10 from me just for setting up the card. Your errors wills cost you more than this once people stop using your services because of the way you have handled my money over the last 3 months. This is a disgrace.

 I want £90.00 on my account in the next ten minutes please. This is not only bad for your business but also bad for the people who do business with you on a commercial basis. I cannot keep waiting for your promises.

 By 18:15 PM GMT it will be too late to correct this problem.

Kind Regards - Steve

==============

Dear Stephen,

 Please note that there is a minimum balance of GBP 5 that is introduced on your UkashOut card.

 Please note that the GBP 5 minimum balance has to stay in your account for it will cover bank charges like balance inquiries, conversion fees, cash withdrawal fees etc. By maintaining this balance on the account the possibility of the account going into a negative balance will be reduced.

 Please note that the minimum balance is available in your account but you can not withdraw it, due to the reason mentioned above.

 Kindly be advised that there is a 4% fee at  each amount you load your card with.

 Should you require any further assistance, please do not hesitate to contact us.

 Kind regards,

UkashOut Team
www.Ukashout.com

=====================

Thank you for your email. I'm totally disatisfied with Ukash. I want to close my account and take the remaining balance to PayPal. Can you adise how much I can transfer please? Then I will make a detailed report, including all your communications and present this to a major TV network and internet site.

 This is daylight robbery!

 Kind Regards - Steve

===============

Dear Stephen,

 Please note that you cannot transfer the money to your Paypal account, you can either withdraw the money using the ATM machine or we can provide you with a refund voucher for you remaining balance.

 Kindly confirm in order to proceed.

 Kindest regards,

UkashOut Team
www.Ukashout.com

====================

Sorry, I know you only work for Ukash, but I've had enough of Ukash. I'm forgetting I ever dealt with Ukash. This has caused me a lot of stress. I asked for a refund in the first place and no one would give it to me. I have just used £80.00 from the Ukash, and calling it a loss and then reporting my finds.

 Kind Regards - Steve

==============================

Dear Stephen,

 Kindly note that we will check regarding the below and get back to you with feedback within 24 hours.

 Kind regards,

UkashOut Team
www.Ukashout.com

==========================

Dear Stephen,

 Trust you are fine. Please be advised that GBP 90 has been credited to your account on Saturday.

 If you wish to continue using your UkashOut account, you need to load it using Ukash Vouchers.

 Otherwise, please confirm if you would like to close your UkashOut account.

 Apologies for any inconvenience caused.

 Kind Regards,

 UkashOut Team
www.Ukashout.com

 =====================

This is only a section of the emails back and forth, but you'll get the gist of it. I hope this helps you avoid the frustration I have gone through. I don't mind people doing business, but there are limits and what I have gone through is not good. 

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